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Assertion Skills

A half day Employment Law Workshop

Delegates will be sent a short questionnaire to complete and bring along to the workshop.

Objective

By the end of the workshop, delegates will have practised using assertion techniques for everyday use at work and identify three techniques which they will agree to use to enhance their personal effectiveness at work.

Content

• Aggressive, assertive and passive approaches to situations

• The importance of body language and voice tone

• Assertion skills practise, using case studies

• Questionnaire results and discussion: what are your strengths & development aspects?

• Agreement on techniques to use to enhance personal effectiveness.

Method

The Workshop is highly participative and will involve the use of practical exercises to aid the learning process in addition to group discussions and tutor input.

Timings

The day will commence at 9.30 a.m. and close at 12.45 p.m.